All returns and request are to be done within 7 days after item is recieved. Please consult us by email at email@example.com prior to any return. Un-notified retruns will not be entertained. The returned goods / products must be in good condition in its original packaging, unused, unwashed and unaltered. If the goods are
We will do a thorough check before shipping out the item and hence reduce the chances of returned item due to defects.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Queena.com.my will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.
Please return your purchase to the following address:
Colorful Zone Trading
11 Laluan Pinji Seni 4, Taman Pinji Seni,
31650 Ipoh, Perak, Malaysia.
Please contact us at firstname.lastname@example.org or if you have any questions or doubts.